FAQ

*We are continuing to operate the festival as intended. If plans change due to future direction from Public Health Ontario, an announcement will be posted on our website and social media.

Anything you need to know about Sugarbush Maple Syrup Festival!

If you cannot find your Q&A, please contact us:
Call 416-667-6295 (Monday-Friday, 8:30 am to 4:30 pm) or e-mail us at vservices@trca.ca

If you need contact us for Media Requests, click here.

Do I need to reserve in advance?

Yes! Tickets are not available for purchase upon arrival at the locations. Advanced tickets for specific time slots are available for purchase on our website. There is no time limit when visiting during festival hours.

Can I reschedule my visit?

The event takes place solely outdoors and will run rain or shine. Tickets are non-refundable. If you have questions regarding your ticket order, please email vservices@trca.ca

What is included in the admission fee at Bruce’s Mill?

Authentic Early European Settler and modern sugar shack maple syrup demonstrations are included, as well as special activities for families added to the fun. Your admission fee includes use of the park facilities, hiking trails and maple syrup demonstrations. All activities are ongoing throughout festival hours. There is no time limit when visiting during festival hours. Meals, maple syrup products, Treetop Trekking and parking are NOT included.

What is included in the admission fee at the Kortright Centre?

Authentic Early European Settler and modern sugar shack maple syrup demonstrations are included, as well as special activities for families added to the fun. Your admission fee includes use of the park facilities, hiking trails and maple syrup demonstrations. All activities are ongoing throughout festival hours. There is no time limit when visiting during festival hours. Meals, maple syrup products and parking are not included.

How should I dress?

Dress for the weather. Wear proper footwear for muddy conditions. Hats, mitts and warm coats are recommended on cold days. Snow pants are a good idea for small kids.

Are dogs allowed?

Dogs are allowed in all parks but must be kept on a leash. Dogs are NOT permitted in the visitor centres.

Is the festival good for toddlers?

This is a family event with activities for all ages.

What language is spoken at the demonstration sites?

English is spoken at demonstration sites.

Do you offer maple syrup products for sale?

Yes. Gift shops have a great variety of maple products and maple syrup.

Do you offer pancake/breakfast meals?

Yes. We offer a variety of maple syrup pancake/breakfast meals at both locations at an additional cost. *Please note we cannot guarantee nut free meals.
*Please note, outdoor seating only available at Bruce’s Mill.

Will the horse and wagon be a part of the event this year?

In line with public health recommendations to help keep everyone safely distanced during this time, we have decided to not include the horse and wagon in the event this year.

Do I need to pay a deposit for a group tour reservations?

Yes. Guided tours are offered at Kortright for up to 15 participants and require a 50% deposit in advance.

What is the cancellation policy for group tour reservations?

If the group cannot attend on its scheduled date/time, every effort will be made to re-schedule the trip. If that is not possible, notice of a cancellation must be received by phone and in writing no less than 15 business days prior to the scheduled visit. Cancellations with less than 15 business days notice will forfeit their deposit. Same-day cancellations (or no-shows) will be billed for the entire cost of the trip.

Where is Bruce's Mill located?

Bruce’s Mill Conservation Park is located at 3291 Stouffville Road, Stouffville. Take Highway 404, exit at Stouffville Rd. – head east – after Warden and before Kennedy. The entrance is on the right hand side.

Where is the Kortright Centre located?

The Kortright Centre for Conservation is located at 9550 Pine Valley Drive, Woodbridge. Take Hwy. 400, exit at Major Mackenzie, head west to Pine Valley, and south about 1 km to the entrance on right hand side.